What is mortgage subservicing?

Mortgage subservicing is when a lender or investor contracts a third-party servicer to handle day-to-day loan administration, including payment processing, escrow management, customer service, investor reporting, and default management on their behalf.

What services does BrightShore Mortgage provide?

BrightShore Mortgage provides comprehensive mortgage subservicing solutions including portfolio onboarding, borrower retention, default servicing, loss mitigation, escrow administration, investor reporting, compliance management, and technology-driven customer care.

How do I make a mortgage payment with BrightShore?

You can make a mortgage payment through our online portal at brightshoremortgage.com/manage, by phone at (844) 566-9556, or by mailing a check. AutoPay enrollment is also available through your online account.

How do I set up an online account with BrightShore Mortgage?

Visit brightshoremortgage.estatusconnect.com to register for online account access. You can manage payments, view statements, access tax documents, and update your account information 24/7.

My loan was transferred to BrightShore. What do I need to do?

When your loan is transferred to BrightShore, your loan terms remain the same. You will need to direct future payments to BrightShore. Visit brightshoremortgage.com/transferred for a step-by-step guide on setting up your account and making your first payment.

What FlexPay payment options does BrightShore offer?

BrightShore's FlexPay program allows eligible borrowers to make weekly or bi-weekly mortgage payments that align with their paycheck schedule. There is also a FlexPay repayment plan for borrowers who are 30 days past due, offering a more manageable path to resolving delinquency.

Don't Fall for Mortgage Scams: Protecting Yourself and Your Home

Introduction

In the world of homeownership, understanding how to safeguard yourself against potential mortgage scams is crucial. At BrightShore, we prioritize your financial security and want to empower you with the knowledge to recognize and steer clear of fraudulent activities that could jeopardize your home and finances.

Knowing how to spot red flags can help you avoid becoming a victim. Here are the most common warning signs to watch for.

Unusual Payment Requests and Public Meeting Demands

BrightShore will never ask for mortgage payments using cash or mobile payment apps like Cash App, Venmo, Google Pay, or Zelle. Always direct payments to the addresses listed on our Contact page or through your secure BrightShore online account.

Be cautious if someone suggests meeting in a public place — such as a grocery store or mall — for payment purposes. All legitimate transactions with BrightShore are conducted through secure channels and established procedures.

Upfront Fees, Payment Redirection, and Limited Options

Scammers may demand an upfront fee before offering any services. BrightShore does not require upfront payments for any mortgage-related assistance. Be especially wary if someone asks you to redirect your payments to an entity other than BrightShore — always verify payment instructions directly with us before acting.

Be alert if someone limits your payment options to just one method. BrightShore offers a variety of secure payment methods and does not impose such restrictions.

Fake Documentation and What to Do

Be wary of suspicious agreements or documentation claiming to be from BrightShore. Signs of potential fraud include typos, improper grammar, or distorted imaging. Official BrightShore documents maintain high-quality standards — if something looks off, it probably is.

If you receive correspondence that seems questionable or encounter suspicious activity, do not disclose personal information, share documents, or provide any funds. Instead, contact us immediately at CustomerCare@ServicingBranch.com or call our team at (844) 566-9556, Monday–Friday, 9:00 AM–7:00 PM EST.

Conclusion

In challenging financial times, BrightShore stands ready to assist you with legitimate options for your mortgage payments. Our Mortgage Assistance Team is here to help — explore available programs at brightshoremortgage.com/mortgage-assistance.

Your financial well-being is our priority. Stay informed. Stay vigilant. Stay secure.

About The Author

Nathan Sands

Nathan Sands is a member of BrightShore's leadership team, focused on delivering practical tools and programs that help borrowers manage their mortgages with confidence.