CONTACT US
Whether you have a question about your mortgage, statements, or need mortgage assistance, we're here to help.
Contact & Connect With Us
Experience the difference whether you're exploring mortgage options, need assistance with your account, or interested in partnering with us, we're ready to assist you.
Contact Center
Monday through Thursday: 9AM-8PM
Friday: 9AM-7PM
Saturday and Sunday: Closed
Email: CustomerCare@servicingbranch.com
Customer Service: (844) 566-9556
Chat With Our Virtual Agent
Get instant answers to your mortgage servicing questions 24/7.
Payment Address
ATTN: Cashiering
1417 N. Magnolia Ave. Suite B
Ocala FL 34475
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Explore payment solutions, hardship assistance, and resources designed to help you stay on track.
Learn More →BrightShore Mobile
Your mortgage at your fingertips. Make payments, view statements, request payoffs, and securely manage your account from anywhere.
Legal Overview:
Visit our legal overview page to learn more about our consumer protections.
Face-to-Face Video:
We understand that sometimes, face-to-face interactions are the most effective way to address your needs. If you prefer this approach, we're here to assist you. Click the link below to schedule a TEAMS video meeting with one of our team members for personalized assistance tailored to your needs.
Schedule a face-to-face video meetingInsurance:
Insurance Dec Page Mortgagee Clause:
BrightShore Mortgage, Inc. ISAOA/ATIMA
P.O. Box 391313
Solon, OH 44139-8313
Upload Insurance Documents HereFax Insurance Documents:
947.622.1091
Insurance Questions/Call Center:
855.919.6490
Insurance Claims:
Phone: 855.327.9297 | Fax: 947.622.1091
Please send all loss draft correspondence to:
Regular Mail:
BrightShore c/o PLP
Attention: Loss Draft Department
PO Box 3500
Troy, MI 48099-3500
Overnight Mail:
BrightShore c/o PLP
Attention: Loss Draft Department
700 Tower Drive, Suite 400
Troy, MI 48098